Optimizing the Multichannel Agent Desktop: Empower Your Customers and Frontline Employees
Source:
RightNow Technologies
Document Type:
Outside Link
It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don’t give access to vital data, and don’t provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.