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Customer Service as a Differentiator: The Road to Excellence


Source: RightNow Technologies


Document Type: Outside Link

Description:

Companies are starting to realize they don’t have the option of ignoring the quality of their customers’ experiences. Overstock.com knew customers want excellent service, regardless of which channel is used. But it had to overcome some obstacles on the road to excellence. Learn about the customer relationship management (CRM) solution the company chose, and how it improved the quality of customer interactions.


Download <strong>Customer Service as a Differentiator: The Road to Excellence</strong>
 

Comments:
Related Topics:  Customer Relationship Management (CRM), Channel Management, E-CRM, Sales Force Automation (SFA)

 Related Keywords:  CRM, e service, customer relationship management, customer experience management, customer service, customer experience, customer interactions, channel management, contact management, sales channel

 Source: RightNow Technologies


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