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ITIL—Living Processes


Source: Implement Consulting Group


Document Type: Case Study

Description:

The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.


Download <strong>ITIL—Living Processes</strong>
 

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