Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More
Source:
Eedo Knowledgeware Corporation
Document Type:
Case Study
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.