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Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More


Source: Eedo Knowledgeware Corporation


Document Type: Case Study

Description:

Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.


Download <strong>Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More</strong>
 

Comments:
Related Topics:  Customer Relationship Management (CRM), Contact Management (CM), Customer Service and Support, Training and Development, Classroom Training, Learning Content Management System (LCMS), Learning Management System (LMS), Learning Portal, Teaching Aid, Virtual Classroom

 Related Industries:  Manufacturing, Air Transportation, Finance and Insurance

 Related Keywords:  blended learning solution, ROI, Eedo Knowledgeware, aviation industry, e-learning service, coaching customer service, return on investment, Lufthansa, LMS e-learning, e-learning training multimedia

 Source: Eedo Knowledgeware Corporation


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