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TEC Buyers Guides


2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Source: Technology Evaluation Centers


Document Type: TEC Buyer's Guide

Description:

Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.


Download <strong>2011 Customer Relationship Management Buyer's Guide: Innovations in CRM</strong>
 
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Related Topics:  Customer Relationship Management (CRM), Channel Management, Contact Management (CM), Customer Service and Support, E-CRM, Mobile Commerce, Software as a Service (SaaS), Customer Care and Billing (CC&B), Mobile Application, Collaborative Work, Software Selection

 Related Industries:  Industry Independent

 Related Keywords:  customer relationship management solution, mobile crm, cloud crm, social crm, cloud based crm, social media crm, windows mobile crm, cloud crm solutions, mobile crm software, crm mobile, crm cloud, crm windows mobile, social crm vendors, social crm tools, crm cloud computing, social crm definition, social crm applications, what is social crm, crm social media, cloud computing crm, mobile crm applications

 Source: Technology Evaluation Centers
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