The Convergence of ERP and Field Services—One Vendor’s Leadership
Predrag Jakovljevic and Judith Rothrock - February 27, 2008

There is continued evidence that people-centric services organizations in both the public and private sectors are under increasing pressure to streamline their operations and gain cost efficiencies. For some industries, such as utilities, energy, and real estate management, the divergent needs of managing large physical assets and recurring smaller service needs is a challenge...