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从项目经理的角度看业务绩效管理软件 ——TEC研究分析师访谈:Lyndsay Wise
Neil Stolovitsky


在过去的3年中,业务绩效管理(BPM)软件已得到长足的发展,并扩展到所有的商业领域。 同时,项目经理一直致力于扩展自己的软性管理技巧,以为项目带来更积极的影响。 对利益相关方的管理和业务绩效管理(BPM)系统的结合可帮助企业简化服务交付流程,优化运营,以及提高客户满意度。 在本播客中,TEC分析师Neil Stolovitsky和Lyndsay Wise将一起讨论业务绩效管理(BPM)软件在项目管理中发挥的日益重要的作用。

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效仿台风预警给IT危机点“颜色”看看
孙翊威 - 上海通方客户服务中心
在信息时代,如何预见IT风险,并进行危机处理,越来越受到IT服务管理者的重视。当IT服务中的“台风”来临时,我们往往难以准确地预测危机发生的时间和地点,以及危机影响的动态变化。因此,应该采取什么样的策略进行动态的预警和防范,将是IT服务管理工作的重中之重。
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ERP 大比拼
德兰 • 波萨德
如今,市面上出现了品类繁多的离散型企业资源计划(ERP)解决方案。所以,我们认为有必要从目前最流行的、适用于中型企业(即资金位于250,000到1,000,000美元之间)公司的ERP中挑选出三个来进行比较。最终我们选择了Deltek Costpoint,,Microsoft Dynamics AX和 Oracle E-Business Suite。借助上述三家公司提供的最新数据,按照TEC标准ERP信息征询书(RFI)对三个ERP进行全面的测评。
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"Star Search"—Talent Management Made Simple
Sherry Fox
One of the biggest challenges businesses face today in the area of human resources is the recruitment and retention of skilled talent. Combining a talent management strategy with an integrated talent management system can help ensure you have the right people in place to meet your organization’s needs.
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Tactical Human Resources Evolves into Strategic Human Capital Management
P.J. Jakovljevic
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices focusing on the acquisition, management, and optimization of the enterprise workforce.
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Thou Shalt Motivate and Reward Workforce Better
P.J. Jakovljevic
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead.
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The Convergence of ERP and Field Services—One Vendor’s Leadership
Predrag Jakovljevic and Judith Rothrock
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
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An ERP Vendor Poised to Overtake the Services Market
Predrag Jakovljevic and Judith Rothrock
Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.
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