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如何衡量客户满意度
组织通常依赖于调查和问卷调查,以确定客户满意度,但这种方法只是提供了一个感知的顾客评级。获得客户满意度的现实的措施,涉及计算度量的基础上复合的客户满意度评价系统。

experience certificate pdf   阅读更多……
离散型企业资源计划(Discrete ERP) RFI/ RFP模板
Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology
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