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 kpi examples for customer service

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TEC RFP模板为超过40个类别的软件罗列了数以千计的特性和功能。获取行业中最全面的要求/功能列表。

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Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the installation, maintanance, reparing, and meter reading for industries relying heavily on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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文档关于 » kpi examples for customer service

适用于按订单设计(ETO)生产的企业资源计划(ERP) 软件评估报告


The engineer-to-order (ETO) enterprise resource planning Software Evaluation Report supports the requirements of companies that manufacture products based their customers' unique engineering designs. Companies building ETO products require special processes for estimates, purchasing materials, engineering changes, cost allocation and tracking, and ongoing work with customers.

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Clinical Information System (CIS) for the Health Care Industry


Clinical information system (CIS) assists nurses and other clinicians in the management of patient care, orders, medication administration, and other tasks.

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Recruitment and Staffing


Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology.

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Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

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适用于采矿业的ERP系统和CMMS系统 RFI/ RFP模板


Financials, Human Resources, Manufacturing Management, Process Manufacturing, Inventory Management, Purchasing Management, Quality Management, Sales Management, Project Management, Product Technology, and more

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PeopleNet 7


PeopleNet is a human resources management (HRM) solution that offers advanced functionality for the following areas: Personnel administration and management Organizational planning Talent management (TM), including recruitment, selection, and career opportunities performance management management by objectives (MBO) evaluation total compensation career and succession planning training and development Occupational health and safety management Employee and manager self-service portals Payroll management and payroll simulations Time and attendance Analysis and planning active dashboard (ADB)  

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Vista HRMS


PDS’s human resources management system (HRMS), Vista HRMS is a Web-based suite of human resources (HR), payroll, benefits, employee self-service, and reporting components. It includes functionality for both position and employee management, as well as cross-border capabilities for managing US and Canadian employees in a single database. PDS supports SQLServer and Oracle databases, using the .NET framework.      

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面向混合模式制造业的企业资源计划(ERP) 软件评估报告


The mixed-mode manufacturing ERP Software Evaluation Report addresses diverse criteria for multiple types of production environments and strategies. Companies that need to switch production without interrupting their operations may seek both discrete and process manufacturing requirements of their ERP solution. These may include mixing, separating, forming, or performing chemical reactions, as well as functionality for production planning, shop floor control, and product costing.

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NOW Solutions


NOW Solutions provides to many well known North American organizations. NOW Solutions has been providing solutions to large and small organizations, from Fortune 500 companies to government, health care, education, and other institutions for the past twenty years. The company's products are targeted to address the needs of management. NOW Solutions offers functionally rich but user friendly and flexible software solutions. The company develops and supports "best-of-breed" human resources/payroll applications. NOW Solutions is based in Texas (US).

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商品销售系统(英文版)


Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record product performance, which allows buyers to purchase merchandise according to that information and to make accurate merchandise decisions. Moreover, retail systems have capabilities for tracking inventory, capturing sales data, and managing retail prices.

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适用于采矿业的企业资源计划和计算机化维护管理系统(ERP& CMMS) 软件评估报告


This Software Evaluation Report includes enterprise resource planning (ERP) and computerized maintenance management system (CMMS) modules geared toward the regular requirements of companies in the mining industry. While including important criteria for financials solutions and human resources, it has additional process workflow, quality management, field service, and other criteria.

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适用于服装业的企业资源计划(ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategies, and subsequent software selection.

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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混合型企业资源计划(中文版) RFI/ RFP模板


Financials, Human Resources, Discrete Manufacturing Management, Process Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology

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分析MAPICS的进一步措施后Frontstep


前者坚定的IBM AS/400的ERP供应商中端市场的制造企业,MAPICS,已经成为相当大的供应商以及更广泛的选择由于近期收购Frontstep和其整个产品线,其中包括ERP的产品,客户关系管理(CRM),供应链管理,在一个单一的微软。NET为基础的技术平台。然而,作为两个阵营的客户都已经确定他们的供应商的战略,因为,更大的尺寸带来大约需要理顺在同一市场的多个产品,经过几个月长埋头和头脑风暴会议期间,MAPICS有最近一直从事解释其理由,设置众多客户的安定民心。

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