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 kpi examples for customer service

浏览RFP模板

TEC RFP模板为超过40个类别的软件罗列了数以千计的特性和功能。获取行业中最全面的要求/功能列表。

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Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the installation, maintanance, reparing, and meter reading for industries relying heavily on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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文档关于 » kpi examples for customer service

分析MAPICS的进一步措施后Frontstep 第四部分:对市场的影响(续)


虽然竞争力的成本(低和灵活的软件许可证的价格和实施成本)和杰出的全球服务(行之有效的快速实现和客户忠诚度)仍将成功重要的要求,特别是在低端市场,垂直的焦点将是关键因素。生存期。

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占SMB摊牌


我TEC的供应商摊牌系列,主编拉里·闪电。今天的对决坑两个主要的企业资源规划(ERP)和小中型企业(SMB)对供应商占对方,头部头:实际软件北美(精确软件的一个部门)和Infor。

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Xperia Executiv Solution Series


The Xperia EXECUTIV Solution Series takes an evolutionary step beyond helping your company run business better, by providing a flexible, targeted approach to solving the most critical issues impacting companies today. Years of customer-driven development have produced an extensive base of functionalities, proven to provide exceptional value and to enable companies to optimize operations and maintain profitability. Xperia matches the exact set of functionalities required to meet a company's most pressing business and technical needs. Morevoer, when needed, it is possible to extend the solution's capabilities to provide even greater value using web technology. Xperia offers a full suite of applications that will run a business seamlessly. The solutions include all aspects of customer service, such as order entry, inventory allocation, credits, returns, invoicing, sales-rep commissions, and quotas. Xperia is a full production suite of applications for the importer as well as the domestic manufacturer; it includes component inventory; purchasing; bill of material (BOM) with product specifications and full cost sheet analysis; planning capabilities (automatic forecasts as well as manual); work-order issue, tracking, and receiving; container creation; vessels; bill of lading; customs; and container tracking and receiving. All the systems are integrated with the financials and create automatic feeds. Xperia offers accounts payable, accounts receivable, general ledger, and letter of credit system as part of the financials. Additional system features include e-mail spooled file capabilities, history, security, and business-to-business (B2B) applications.  

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MAPICS移动务实 第2部分:对市场的影响


MAPICS公司(纳斯达克股票代码:MAPX),扩展ERP应用世界一流的中型制造商的全球供应商,在过去的几个月中,已经走上了一个艰苦的过程中前进的策略,务实地融入公司的传统价值观念和新方法的成功因素,留在市场趋势格格不入。

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财务软件包 RFI/ RFP模板


General Ledger, Accounts Payable, Fixed Assets, Cost Accounting, Cash Management, Budgeting, Accounts Receivable, Financial Reporting, Project Accounting, Product Technology

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面向混合模式制造业的企业资源计划(ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection.

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Ultimate Software


Ultimate Software delivers cloud-based human capital management (HCM) solutions that help businesses personalize talent acquisition, simplify payroll computations, manage time and attendance, and support proactive, strategic talent management. Founded in 1990, Ultimate Software supports thousands of customers, representing diverse industries and managing millions of employees across the world. Ultimate Software operates with a commitment to always put people first. This philosophy is the underlying fabric for Ultimate’s corporate culture, its partnership with customers, and the strategy when designing its solutions. In 2014, Ultimate Software ranked 20th on Fortune magazine’s annual list of the 100 best companies to work for in the United State—its third consecutive year on this list. In 2013, Ultimate was recognized as a leader in Nucleus Research’s HCM Technology Value Matrix 2H 2013, and awarded the highest rating by Constellation Research in its Cloud Buyer’s Bill of Rights certification.

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Sage HRMS


The Sage Abra human resource management solution (HRMS) is designed to increase the efficiency of human resources (HR) administration, including HR, benefits, employee self-service, attendance, recruiting, and training. It includes support for companies in both the US and Canada, and can support companies with employees in both countries. Sage Abra replaces paper-based, time-consuming, and error-prone HR methods, and is modular, so users can customize the solution according to their needs, desired level of automation, and budget. Along with a comprehensive set of features for HR, benefits, time off, and training, Sage Abra HRMS includes Web-based employee self-service, benefits enrollment, and workflow features to keep the workforce connected at all times. It also comes with query, reporting, and analysis tools-including Crystal Report Writer-to manage critical business information. Sage Abra HRMS also supports multiple database platforms, including Microsoft SQL Server, SQL Server Express, and Visual FoxPro.  

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分析MAPICS的进一步措施后Frontstep 第五部分:挑战和用户建议


MAPICS公司仍然是一个稳定的,具有较强的财务状况,生产知识的深度和发达的分支机构通道,这也扩大其产品系列,强大的客户服务记录,。结合各自的MAPICS和Frontstep客户和合作伙伴,应鼓励Frontstep同化的进步。然而,最终将不可避免的合理化在迷宫中可能出现的冗余产品集。

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Epicor for Service Enterprises


Epicor Enterprise 是一个全面的端对端套件,为全球中端市场企业提供了行业特定的可靠解决方案。从 CRM 和企业服务自动化到财务和供应链管理,Epicor 都可以为实时企业提供适用的、灵活的解决方案。 Epicor 的解决方案包含一系列服务,通过提供单一点的支付形式促进快速投资回收和低总拥有成本。产品主页:http://www2.epicor.com/CN/Solutions/?ExpLeftNavigation1ExpandValue=MainLeft1_ExpLeftNavigation1{79AD9E04-82DC-46D3-978D-35319593AD2E}。

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企业资产管理 (EAM/CMMS) RFI/ RFP模板


General CMMS Functionality, Maintenance Management, Integration, Human Resources, Financials, Purchasing Management, Inventory Management, Product Technology

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Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the installation, maintanance, reparing, and meter reading for industries relying heavily on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

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Industrial Application Software


Industrial Application Software (IAS) offers an enterprise resource planning (ERP) solution, as well as a service spectrum that includes product development, sales, support, and training. The company supports customers in matters of system-optimization and system-extension. IAS Unternehmensberatung GmbH was founded in 1989 in Karlsruhe, Germany, and become Industrial Application Software GmbH in December of 1998.

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Web内容管理系统(英文版)


Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security.

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CANIAS ERP


The Collaborative Application Network Solutions (CANIAS) system by IAS is designed to supply the need for comprehensive and integrated software to gather data and work processes for middle and large-scale institutions and companies. The solution supports requirements for supply chain management, production, sales, and purchasing. CANIAS is 100 percent Java-based, operating system (OS) and database independent, and supports multilingual functionality.  

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